Frequently Asked Questions

Everything you need to know about your Hard Yakka gear and orders.

What is the standard delivery timeframe for my order?

Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.

How do I return a product if it doesn't fit?

We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our returns portal, print your shipping label, and drop the package at any authorized collection point.

Are Hard Yakka workwear products covered by a warranty?

Yes, all our products are built to last and come with a 6-month manufacturer's warranty against defects in materials and workmanship. This does not cover standard wear and tear from heavy use.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and buy-now-pay-later services like Afterpay.

How can I find the right size for my work boots?

We recommend referring to our comprehensive Size Guide located on each product page. Our boots generally follow AU/UK sizing, but we provide a centimeter conversion chart to ensure the perfect fit.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or phone.